Terms of service and purchase

This policy applies to any order placed online and shipped. Any purchase done in person at our retail location can be returned to the same retail location. Please contact that location if you have any questions.

Upon Receiving Your Order

Please check your order for damage that may have occurred in shipping. We can file a damage claim for the item but must be notified within two weeks after receipt of the goods. We will need photographic evidence and a detailed description of the condition of the product. Damaged items will not be refunded but will be replaced.

Warranty

You must contact us by phone (405-655-8503) or email (customerservice@growkie.com) for all returns. Any unauthorized return will be refused and subject to return shipping fees. Mistakes happen, and we are not immune. Please keep a level head and we promise to make it right to the best of our ability. Any new machine you buy from us comes with a manufacturer’s warranty when available. The manufacturers have guaranteed us and our customers protection from defective products as part of our dealer agreement. If you have a warranty inquiry on any item purchased from us, we can assist in getting you more information as well as reaching the manufacturer directly.